Privacy Policy

1. What data we collect

When you submit a trip request, we may collect the following personal data that you provide:

• Contact details (e.g., name, email address, phone number).
• Trip-related details you enter in the request (e.g., dates, destination, number of travelers, preferences).
• Any other information you voluntarily include in your messages.

We may also collect technical data automatically when you visit the site (such as IP address, device/browser characteristics, and pages viewed), where applicable.

2. Purposes of processing

We process personal data to:

• Receive and respond to your trip request.
• Provide and arrange requested services and communications related to them.
• Maintain our business operations (e.g., support, administration).
• Comply with legal obligations and resolve disputes.

If we use cookies or similar technologies that process personal data for analytics or marketing, we will use a lawful basis and a consent mechanism where required.

3. Legal basis (Ukraine)

We process personal data in accordance with applicable Ukrainian law. For cookies/trackers that process personal data, we use an appropriate lawful basis and ensure the consent mechanism matches that basis, as required.

References: On Protection of Personal Data | on June 1, 2010 № 2297-VI.

4. Data retention

We retain personal data only for as long as necessary for the purposes described in this Policy, and to the extent required by applicable law. Retention periods may vary depending on the nature of the request and our legal/compliance needs.

5. Security

We implement organizational and technical measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure, but we take reasonable steps to protect information in our control.

6. Your rights

Depending on the legal grounds applicable to your situation, you may have the right to access your personal data, request correction, request deletion or restriction of processing, and object to processing where legally allowed. You also have the right to file a complaint regarding personal data processing.

If your trip request leads to consumer-related communications, we provide consumer information sufficient for an informed decision and we comply with relevant consumer requirements.

References: Law of Ukraine “On Consumer Rights Protection”.

7. Consumer-contract information

Where our landing page sells or arranges travel services as an e-commerce entity, we provide consumer-contract information (including identification information) and present required information in the state language for relevant e-commerce communications, as required.

Reference: Law of Ukraine “On Electronic Commerce”, On Electronic Commerce | on September 3, 2015 № 675-VIII.

8. How to submit a consumer complaint / claim

For questions, demands, or complaints related to consumer rights and the services you requested, contact us using the details below. We will consider your request in line with applicable consumer protection mechanisms.

9. Privacy inquiries

To exercise your rights or ask about our processing of personal data, contact us at: